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<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Controller;
use Symfony\Component\HttpFoundation\Request;
use Symfony\Component\HttpFoundation\Response;
use Symfony\Component\EventDispatcher\GenericEvent;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
use Symfony\Component\EventDispatcher\EventDispatcherInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Attachment;
use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread as TicketThread;
use Webkul\UVDesk\CoreFrameworkBundle\Workflow\Events as CoreWorkflowEvents;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
use Symfony\Contracts\Translation\TranslatorInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UVDeskService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\TicketService;
use Webkul\UVDesk\CoreFrameworkBundle\Services\EmailService;
use Symfony\Component\HttpKernel\KernelInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Services\FileUploadService;
class Thread extends AbstractController
{
private $userService;
private $translator;
private $eventDispatcher;
private $ticketService;
private $emailService;
private $kernel;
private $fileUploadService;
public function __construct(UserService $userService, TranslatorInterface $translator, TicketService $ticketService, EmailService $emailService, EventDispatcherInterface $eventDispatcher, KernelInterface $kernel, FileUploadService $fileUploadService)
{
$this->kernel = $kernel;
$this->userService = $userService;
$this->emailService = $emailService;
$this->translator = $translator;
$this->ticketService = $ticketService;
$this->eventDispatcher = $eventDispatcher;
$this->fileUploadService = $fileUploadService;
}
public function saveThread($ticketId, Request $request)
{
$params = $request->request->all();
$entityManager = $this->getDoctrine()->getManager();
$ticket = $entityManager->getRepository(Ticket::class)->findOneById($ticketId);
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket)) {
throw new \Exception('Access Denied', 403);
}
if (empty($ticket)) {
throw new \Exception('Ticket not found', 404);
} else if ('POST' !== $request->getMethod()) {
throw new \Exception('Invalid Request', 403);
}
if (empty($params)) {
return $this->redirect($request->headers->get('referer') ?: $this->generateUrl('helpdesk_member_ticket_collection'));
} else if ('note' == $params['threadType'] && false == $this->userService->isAccessAuthorized('ROLE_AGENT_ADD_NOTE')) {
// Insufficient user privilege to create a note
throw new \Exception('Insufficient Permisions', 400);
}
// // Deny access unles granted ticket view permission
// $this->denyAccessUnlessGranted('AGENT_VIEW', $ticket);
// Check if reply content is empty
$parsedMessage = trim(strip_tags($params['reply'], '<img>'));
$parsedMessage = str_replace(' ', '', $parsedMessage);
$parsedMessage = str_replace(' ', '', $parsedMessage);
if (null == $parsedMessage) {
$this->addFlash('warning', $this->translator->trans('Reply content cannot be left blank.'));
}
// @TODO: Validate file attachments
// if (true !== $this->get('file.service')->validateAttachments($request->files->get('attachments'))) {
// $this->addFlash('warning', "Invalid attachments.");
// }
// $adminReply = str_replace(['<p>','</p>'],"",$params['reply']);
$threadDetails = [
'user' => $this->getUser(),
'createdBy' => 'agent',
'source' => 'website',
'threadType' => strtolower($params['threadType']),
'message' => str_replace(['<script>', '</script>'], '', htmlspecialchars($params['reply'])),
'attachments' => $request->files->get('attachments')
];
if(!empty($params['status'])){
$ticketStatus = $entityManager->getRepository(TicketStatus::class)->findOneByCode($params['status']);
$ticket->setStatus($ticketStatus);
}
if (isset($params['to'])) {
$threadDetails['to'] = $params['to'];
}
if (isset($params['cc'])) {
$threadDetails['cc'] = $params['cc'];
}
if (isset($params['cccol'])) {
$threadDetails['cccol'] = $params['cccol'];
}
if (isset($params['bcc'])) {
$threadDetails['bcc'] = $params['bcc'];
}
// Create Thread
$thread = $this->ticketService->createThread($ticket, $threadDetails);
// $this->addFlash('success', ucwords($params['threadType']) . " added successfully.");
// @TODO: Remove Agent Draft Thread
// @TODO: Trigger Thread Created Event
// @TODO: Cross Review
// check for thread types
switch ($thread->getThreadType()) {
case 'note':
$event = new CoreWorkflowEvents\Ticket\Note();
$event
->setTicket($ticket)
->setThread($thread)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
// @TODO: Render response on the basis of event response (if propogation was stopped or not)
$this->addFlash('success', $this->translator->trans('Note added to ticket successfully.'));
break;
case 'reply':
$event = new CoreWorkflowEvents\Ticket\AgentReply();
$event
->setTicket($ticket)
->setThread($thread)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
// @TODO: Render response on the basis of event response (if propogation was stopped or not)
$this->addFlash('success', $this->translator->trans('Success ! Reply added successfully.'));
break;
case 'forward':
// Prepare headers
$headers = ['References' => $ticket->getReferenceIds()];
if (null != $ticket->currentThread->getMessageId()) {
$headers['In-Reply-To'] = $ticket->currentThread->getMessageId();
}
// Prepare attachments
$attachments = $entityManager->getRepository(Attachment::class)->findByThread($thread);
$projectDir = $this->kernel->getProjectDir();
$attachments = array_map(function($attachment) use ($projectDir) {
return str_replace('//', '/', $projectDir . "/public" . $attachment->getPath());
}, $attachments);
$message = '<html><body style="background-image: none"><p>'.html_entity_decode($thread->getMessage()).'</p></body></html>';
// Forward thread to users
try {
$messageId = $this->emailService->sendMail($params['subject'] ?? ("Forward: " . $ticket->getSubject()), $message, $thread->getReplyTo(), $headers, $ticket->getMailboxEmail(), $attachments ?? [], $thread->getCc() ?: [], $thread->getBcc() ?: []);
if (!empty($messageId)) {
$thread->setMessageId($messageId);
$entityManager->persist($createdThread);
$entityManager->flush();
}
} catch (\Exception $e) {
// Do nothing ...
// @TODO: Log exception
}
// @TODO: Render response on the basis of event response (if propogation was stopped or not)
$this->addFlash('success', $this->translator->trans('Reply added to the ticket and forwarded successfully.'));
break;
default:
break;
}
// Check if ticket status needs to be updated
$updateTicketToStatus = !empty($params['status']) ? (trim($params['status']) ?: null) : null;
if (!empty($updateTicketToStatus) && $this->userService->isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS')) {
$ticketStatus = $entityManager->getRepository(TicketStatus::class)->findOneById($updateTicketToStatus);
if (!empty($ticketStatus) && $ticketStatus->getId() === $ticket->getStatus()->getId()) {
$ticket->setStatus($ticketStatus);
$entityManager->persist($ticket);
$entityManager->flush();
// @TODO: Trigger Ticket Status Updated Event
}
}
// Redirect to either Ticket View | Ticket Listings
if ('redirect' === $params['nextView']) {
return $this->redirect($this->generateUrl('helpdesk_member_ticket_collection'));
}
return $this->redirect($this->generateUrl('helpdesk_member_ticket', ['ticketId' => $ticket->getId()]));
}
public function updateThreadXHR(Request $request)
{
$json = [];
$em = $this->getDoctrine()->getManager();
$content = json_decode($request->getContent(), true);
$thread = $em->getRepository(TicketThread::class)->find($request->attributes->get('threadId'));
$ticket = $thread->getTicket();
$user = $this->userService->getSessionUser();
// Proceed only if user has access to the resource
if ( (!$this->userService->getSessionUser()) || (false == $this->ticketService->isTicketAccessGranted($ticket, $user)) )
{
throw new \Exception('Access Denied', 403);
}
if ($request->getMethod() == "PUT") {
// $this->isAuthorized('ROLE_AGENT_EDIT_THREAD_NOTE');
if (str_replace(' ','',str_replace(' ','',trim(strip_tags($content['reply'], '<img>')))) != "") {
$thread->setMessage($content['reply']);
$em->persist($thread);
$em->flush();
$ticket->currentThread = $thread;
// Trigger agent reply event
$event = new CoreWorkflowEvents\Ticket\ThreadUpdate();
$event
->setTicket($ticket)
;
$this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
$json['alertMessage'] = $this->translator->trans('Success ! Thread updated successfully.');
$json['alertClass'] = 'success';
} else {
$json['alertMessage'] = $this->translator->trans('Error ! Reply field can not be blank.');
$json['alertClass'] = 'error';
}
}
return new Response(json_encode($json), 200, ['Content-Type' => 'application/json']);
}
public function threadXHR(Request $request)
{
$json = array();
$content = json_decode($request->getContent(), true);
$em = $this->getDoctrine()->getManager();
$ticket = $em->getRepository(Ticket::class)->findOneById($content['ticketId']);
// Proceed only if user has access to the resource
if (false == $this->ticketService->isTicketAccessGranted($ticket)){
throw new \Exception('Access Denied', 403);
}
$threadId = $request->attributes->get('threadId');
if ($request->getMethod() == "DELETE") {
$thread = $em->getRepository(TicketThread::class)->findOneBy(array('id' => $threadId, 'ticket' => $content['ticketId']));
$projectDir = $this->kernel->getProjectDir();
if ($thread) {
$this->fileUploadService->fileRemoveFromFolder($projectDir."/public/assets/threads/".$threadId);
// Trigger thread deleted event
// $event = new CoreWorkflowEvents\Ticket\ThreadDeleted();
// $event
// ->setTicket($ticket)
// ;
//
// $this->eventDispatcher->dispatch($event, 'uvdesk.automation.workflow.execute');
$em->remove($thread);
$em->flush();
$json['alertClass'] = 'success';
$json['alertMessage'] = $this->translator->trans('Success ! Thread removed successfully.');
} else {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Error ! Invalid thread.');
}
} elseif ($request->getMethod() == "PATCH") {
$thread = $em->getRepository(TicketThread::class)->findOneBy(array('id' => $request->attributes->get('threadId'), 'ticket' => $content['ticketId']));
if ($thread) {
if ($content['updateType'] == 'lock') {
$thread->setIsLocked($content['isLocked']);
$em->persist($thread);
$em->flush();
$json['alertMessage'] = $this->translator->trans($content['isLocked'] ? 'Success ! Thread locked successfully.' : 'Success ! Thread unlocked successfully.');
$json['alertClass'] = 'success';
} elseif ($content['updateType'] == 'bookmark') {
$thread->setIsBookmarked($content['bookmark']);
$em->persist($thread);
$em->flush();
$json['alertMessage'] = $this->translator->trans($content['bookmark'] ? 'Success ! Thread pinned successfully.' : 'Success ! unpinned removed successfully.');
$json['alertClass'] = 'success';
}
} else {
$json['alertClass'] = 'danger';
$json['alertMessage'] = $this->translator->trans('Error ! Invalid thread.');
}
}
return new Response(json_encode($json), 200, ['Content-Type' => 'application/json']);
}
}

vendor/uvdesk/core-framework/Controller/Thread.php line 44